Frequently ask questions.

Our customer service has compiled a list of the most frequently asked questions to them. We have grouped these questions and the answers to them in the sections and the most important are listed below.

If your question is nevertheless not in the list, please do not hesitate to contact our customer service  by email or WhatsApp .

Read more about important notices regarding the delivery of your order.





How fast can you deliver?

Flowers in the Netherlands, ordered before 13:00, delivered the same day! (not on Sundays) and delivery to the Wadden Islands are an exception to this. For flowers abroad, next day delivery, if the order is placed before 4.30 pm on the international delivery section (not on Sunday).

What are the shipping costs?

For € 8.95 the bouquet will be personally delivered anywhere in the Netherlands by the local florist.

Can I send a flower anonymously?

Yes of course. The recipient will only see the text that you put on the card. Not your name and address details. Your personal data will never be passed on to third parties, not even to the recipient of your order.

When will the order be delivered?

Orders are normally delivered between 9:00 AM and 6:00 PM. Due to heavy order traffic, it can sometimes happen that orders are delivered in the evenings. For companies, this is between 9 a.m. and 5 p.m.

What happens if the recipient is not at home?

If the recipient is not at home, the driver will try to deliver the order to the neighbors. If that is not possible, the driver will take the order back to the flower shop. The recipient will receive a "Not At Home" note in the letterbox with instructions. To avoid delays in the delivery route, it is not possible for the driver to call the recipient during delivery.

Do you also deliver to the Wadden Islands?

Delivery on the Wadden Islands is provided from the mainland, with the exception of Texel. The flowers are transported to the island by transport boat and then delivered on site by a courier. This means that morning delivery is not possible and your order may not arrive until a day later.

On which days can delivery be made?

You choose on which day the bouquet will be delivered. Our florists deliver 6 days a week, from Monday to Saturday (excluding holidays). On special days such as Valentine's Day* and Mother's Day, it is also possible to deliver on Sundays. (*= if Valentine's Day falls on a Sunday)

Can I still have a bouquet delivered today?

In some places you can order until and after 13:00 for same day delivery. Please contact us by telephone.

Will I receive a confirmation of receipt?

Yes, as soon as you have placed the order on our website you will immediately receive a confirmation of the order at the e-mail address you specified. After the payment has been completed you will also immediately receive a confirmation to that email address. From that moment on, we will immediately process your order..

When will the extra gift items be delivered?

Products from the fleurop collection are delivered together with the flowers. Other products such as Champagne, Whiskey, Beers, Vodka, Rituals gift packages, Women's and Men's perfumes, Villa Chocola bonbons, Happy Truffle Chocolate, we also try to deliver simultaneously with the flower order. Provided you have ordered these products in time (2-3 working days in advance), we can usually deliver all products together. If you order later or in case of unforeseen logistical circumstances, it is possible that products are delivered separately and at a later time by the parcel services of PostNL, DHL. DPD or GLS.


How can I place a flower order?

You can order the flowers on our website in a few simple steps. Click here for a short explanation.

Can I track the order?

Yes, We keep you updated by sending you status updates by email. Flowers.NL has created a link together with Fleurop and our Florists, so that you can track the order from the moment of dispatch of your order until the moment of delivery. After the order has been delivered, our florist will register the order as delivered in an APP specially developed by Fleurop. Here we would like to explain how we keep you informed.

Can I still change or cancel my order?

Unfortunately, it is not possible to change a bouquet of flowers or 'Own greeting card. If you want to make a change to the greeting card, the costs of the card will be charged here.

Making changes or canceling the order is only possible if the bouquet is not yet on its way to the recipient.

Always contact our customer service if you want to change or cancel your order. We can be reached by phone from Monday to Friday from 8.30 a.m. to 5 p.m. and on Saturdays until 12 noon on tel. 085-2732330.

Is it possible to send another gift with flowers?

You can add a product from our Gift Shop to each bouquet. You can choose from cuddly bears, Fleurop Flavors chocolate and bonbons, vases and different types of drinks including Champagnes, Wines, Beer, Whiskey, etc. It is also possible to have a Ritual gift package delivered together with the bouquet. Just as with some types of drinks and chocolates, keep in mind that we need 2-3 days processing time for this. We have also combined a number of bouquets with a gift item..

How can I order funeral flowers?

When ordering funeral work, we have additional information to ensure that the funeral work is delivered at the right time and at the right location. That is why we ask for the delivery date and funeral date when delivery of funeral work to a funeral home.

I want to put together a bouquet myself, is that possible?

Do you want to surprise someone with a unique customized bouquet? Let our professional florist put together a bouquet based on your wishes. Choose price, color and style.

Do you call before delivery?

Please understand that If we call prior to the delivery the surprise would be ruined. Unfortunately it's also not possible for the delivery guys to call prior to delivery. They have many orders to deliver every day and would this would extremely delay the delivery process.

Can I specify a delivery time?

Orders to companies are delivered during office hours. If you want to have your order delivered before a certain time, you can indicate this in the order under 'is there anything we need to know'. Only enter a delivery time if this is really necessary. We try to take this into account as much as possible, but we cannot give any guarantees. If you want 100% certainty that your order will be there for a certain time, please contact customer service by phone or email.

With Funeral Arrangements you always get the guarantee that the flowers will be delivered before the time specified by you. If for whatever reason it does not work, we will contact you.

Why is there no FREE Shipping?

This is very simple: the costs incurred for shipping have to be paid in some way. Most webshops pass these costs on as a sort of surcharge in the sales price of the products. There are also online flower shops that say to deliver for FREE but then make the bouquet or flower arrangement smaller by incorporating fewer flowers.

We can all make our products slightly more expensive and thereby pretend that we do not charge shipping costs - as usually happens with other web shops.

However, we think this is unfair because in this way customers who order multiple items are punished because they are actually charged double shipping costs.

The online stores that do not charge shipping costs, therefore earn without you noticing the 'no shipping costs' .........

We prefer to keep the costs open and fair!

"Sometimes one pays most for the things one gets for nothing"

Albert Einstein Source: Saturday Evening Post Interview with G.S Viereck, 26-10-1929


Do you offer a guarantee on bouquets?

The florist guarantees a beautiful bouquet for 7 days, of course if you take good care of the flowers. Flowers are a natural product, so it can happen that the quality is disappointing. Please let us know within 7 days of receipt of the bouquet by means of a demonstrable response. In the event of a complaint, we would like to receive three photos of the delivered bouquet (top, side and stems).

The legal guarantee applies to all items that you buy from us. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it. Some products also come with a manufacturer's warranty. Our warranty does not affect the legal warranty.

.

Can I return a bouquet?

We are sorry that you want to return an item(s). Our return conditions can be found below:

Unfortunately, it is not possible to return a bouquet to us or the florist. The right of withdrawal is excluded on flowers due to its limited shelf life.

The right of withdrawal of 14 days applies to the Fleurop Flower voucher until you have redeemed the voucher.

You can return the Fleurop gift items, such as cuddly toys, vases, wine, Prosecco to us. We use a return period of 14 days for this, without stating reasons. This reflection period starts on the day after all items in the order have been delivered. If you order a week before the delivery date, the return period applies from the moment the delivery has taken place.

This applies that:

The item must still be in its original packaging / unused. If you have any questions about this. Please contact our customer service: 085-2732330 (no extra costs) or wecare@flowers.nl.

You can let us know within 14 days of receipt that you wish to cancel the purchase. After registration you then have another 14 days to actually return the products. You can also return the products within 14 days of receipt without prior notice, as long as you add a statement showing your wish to withdraw.

You are only liable for the depreciation of the products resulting from the use of the products, which goes beyond what is necessary to establish the nature, characteristics and functioning of the products.

The costs for return are for your own account.


Can I pay securely?

If you are going to pay for an order, this always takes place in a secure environment. We use the payment providers Multisafepay, Mollie and Paypal. So you can always pay safely

What payment options does Flowers.NL offer?

At Flowers.NL you can pay the way you like:

  • Creditcards
  • Applepay
  • PayPal
  • Bank Payment methodes

Look here for more information

I have canceled my order, when will I receive the refund?

Return payments are always made through our payment providers. In most cases this is arranged within 2-7 working days and the amount will be refunded via the payment method you used during the order.t the funeral work is delivered at the right time and at the right location. That is why we ask for the delivery date and funeral date when delivery of funeral work to a funeral home.


How does Flowers.NL deal with my personal data?

we treat your personal data confidentially. For example, your personal data will only be used internally for the processing of your order and will not be shared with third parties. Read our full privacy statement here..

Where can I find the general terms and conditions?

Here you will find our general terms and conditions correspond to the general terms and conditions of webshop hallmark general terms and conditions correspond to the general terms and conditions of Webshop Trademark

Are you affiliated with a TRADEMARK?

Yes, we are affiliated with Webshop Keurmerk. This quality mark provides extra security for the customer. For example, we have to meet a number of strict criteria to ensure safe and reliable shopping. .

Why do you collect cookies?

Our website uses cookies to ensure the best possible experience. We also use cookies to collect data about the use of our site, so that we can further improve the website.