FAQ

Frequently ask questions.

Our costumer service department made a list of frequently ask questions by our costumers.

We have brought the Questions and answers together  catogories above the most important F.A.Q list down below.

Please do not hesitate to contact our costumer service department if your question cannot be found in this list. sales@flowers.nl  call or WhatsApp  +31 85 - 27 32 330

 

How fast can you deliver?

Order before 13:00 local dutch time, and your order will be delivered the same day. No Delivery possible on Sunday in The Netherlands.

Same day delivery?

If the order is placed after 13:00 is same day delivery then still possible?

Yes, this is possible however not guaranteed, We will do our best for you!

What happens if the recipient is not at home?

If the recipient is not at home, we will try to deliver the flowers/package with the neighbors and the recipient will find a note or card in the Postbox with the address where flowers/package have been delivered to be collected.

In case that the deliveryman could not leave the flowers/package with the neighbors we will take the flowers/package back to the store and leave a message in the postbox with instructions for recipient.

Is it possible to send anonymous?

Yes, The recipient only sees the text that you put on the card. Not your name and address details.

Your personal details will never be passed on to third parties, not even to the recipient of your order.

When do you deliver?

You can choose delivery for the afternoon (between 8: 00-12: 00) and after noon (between 13:00 and 18:00)

Delivery @ companies between 9 a.m. and 5 p.m.  In exceptional cases it can happen that the delivery takes place after 18:00.

During Flower Peak trading day's we cannot guarantee delivery times and therefore it may occur that your order is delivered later that day.

Can I track & trace the order?

Yes, Flowers.NL has made, together with Fleurop and our Florists,  a conection with our track and trace system so you can track your order at the time of shipment of your order until the moment of delivery.

After the order has been delivered, our florist florist will report the order as delivered to an  mobile APP. specially developed by Fleurop.

Check here for the orderstatus explained.

How much is the delivery charge?

The local delivery charge for the mainland of the Netherlands is €7,95. For the Dutch Wadden island is a extra delivery charge applicable.

How to order flowers online?

In some simple steps you can order Flowers on-line for the delivery in the Netherlands.

Click here for a brief summery.

Are there hidden costs?

All payments methods are free of charge and all prices are included local sales tax.