Frequently asked questions..

The FAQ knowledge base created by our support professionals who have resolved issues for our customers.

It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. .

Couldn't you find your question in the FAQ list?

Please contact our team. sales@flowers.nl or by phone +31 85 27 32 330

Frequently ask questions.

Our costumerservice department made a list of frequently ask questions by our costumers.

We have brought the Quistions and answers together in the F.A.Q list down below.


Please do not hesitate to contact our costumer service department if your question cannot be found in this list. sales@flowers.nl or call +31 85 - 27 32 330

How fast can you deliver?


Order before 13:00 local dutch time, and your order will be delivered the same day. No Delivery possible on Sunday in The Netherlands.

Same day delivery?


If the order is placed after 13:00 is same day delivery then still possible?

Yes, this is possible however not guaranteed, We will do our best for you!

What happens if the recipient is not at home?

If the recipient is not at home, we will try to deliver the flowers/package with the neighbors and the recipient will find a note or card in the Postbox with the address where flowers/package have been delivered to be collected.

In case that the deliveryman could not leave the flowers/package with the neighbors we will take the flowers/package back to the store and leave a message in the postbox with instructions for recipient.

Is it possible to send anonymous?


Yes, The recipient only sees the text that you put on the card. Not your name and address details.

Your personal details will never be passed on to third parties, not even to the recipient of your order.

When do you deliver?

You can choose delivery for the afternoon (between 8: 00-12: 00) and after noon (between 13:00 and 18:00)

Delivery @ companies between 9 a.m. and 5 p.m.  In exceptional cases it can happen that the delivery takes place after 18:00

Can I track & trace the order?

Yes, Flowers.NL has made, together with Fleurop and our Florists,  a conection with our track and trace system so you can track your order at the time of shipment of your order until the moment of delivery. After the order has been delivered, our florist florist will report the order as delivered to an  mobile APP. specially developed by Fleurop.

How much is the delivery charge?

The local delivery charge through out the Netherlands is €7,95

How to order flowers online?

In some simple steps you can order Flowers on-line for the delivery in the Netherlands.

Click here for a brief summery.

Are there hidden costs?

All payments methods are free of charge and all prices are included local sales tax.

Can I specify a delivery time?


Orders to companies are delivered during office hours.

 If your order has to be delivered for a certain time, you can indicate this in your order under 'remark'. Please only fill in an external delivery time if this is really necessary.

 We try to take this into account as much as possible, but we cannot give you any guarantees.

If you want 100% certainty that your order will be there for a specific time, please contact our customer service by telephone or email.

 With Mourning arrangements you always get the guarantee that the flowers will be delivered before the time you specified. If for whatever reason it does not work, we will contact you.

Do you also deliver to hospitals, hotels and campsites?

Yes, but please provide us with as much information as possible, such as department, room number, (maiden) name, etc.

It is not possible to personally deliver the orders to the recipient in hospitals, hotels, companies and campsites. the Order is then issued at the reception for the attention of the recipient. The reception then contacts the recipient or ensures that the order is delivered to the recipient.

Also a mobile phone number or a landline number of the recipient can sometimes be very useful to get the flowers in the right place.

I want to order something for a funeral, what information do you need?


When ordering a funeral or cremation, it is extra important that the flowers are delivered to the correct address and time.

Please provide us with as much information as possible, such as the name of the funeral home, the name of the deceased, the date and time of saying goodbye, etc.

You can enter this information when ordering in specially designated fields or at "remark". Also make sure you direct the text on the ribbon or card to the deceased and not to the surviving relative. A text such as 'much strength' is therefore not appropriate.

You can think of 'Rest in peace' or 'A last greeting' or, for example, only the sender (your own name).