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Additional Terms and Conditions A & A Artistics BV | Flowers.nl based on the General Terms and Conditions of the Stichting webshop Keurmerk as determined in Article 18 of the General Terms and Conditions
The additional conditions come into effect on 1 November 2013.
Since the products of A & A Artistics are perishable, the right of withdrawal is excluded, in accordance with article 8.2.d. of the General Terms and Conditions.ORDER CONFIRMATION
An order is definitively placed after going through the ordering process, agreeing to the terms and conditions, choosing a payment method and the message on the screen that the order is placed, followed by a confirmation e-mail to the completed e-mail address . The order number is mentioned in this e-mail.
When placing the order, the buyer agrees to the delivery policy below.
After the conclusion of the agreement, you can only submit changes that do not affect the total amount payable or already paid and on the condition that your order has not yet been processed. If a change cannot be processed, you will be notified as soon as possible during office hours. Changes can be made by e-mail or telephone, see contact details on this website.
No rights can be derived from the remarks placed by the consumer in the order form.
After the conclusion of the agreement cancellation is only possible with orders with a delivery address within the Netherlands and at least 24 hours before the delivery date. A cancellation can only be communicated by email during office hours, see contact details. Cancellation costs are 10% of the order amount with a minimum of € 7.95.
A & A Artistics BV is not obliged to fulfill any obligation if it is prevented from doing so as a result of a circumstance that is not due to fault.
Force majeur means: all external causes, foreseen or not foreseen, on which no influence can be exercised, but as a result of which the user is unable to meet the obligations. This also includes strikes.
During the period that the force majeur lasts, A & A Artistics BV can suspend the obligations.
Delivery takes place on all days of the week, with the exception of Sundays and public holidays. We always try to deliver your order, when possible, in one complete shipment to the delivery address.
Due to unforeseen circumstances or due to ordering past the cut-off time by client it can occur that your order will be delivered in separate shipments.
Delivery dates and delivery moments are always under-reserve. For deliveries during the holidays, different delivery and delivery times apply, click here for more information
Thanks to a unique distribution network it is possible to deliver your delivery within a few hours! Deliveries for the same day are only guaranteed if you meet the following conditions: Your order must be received by us before 13:00 (C.E.T). (for order within the Netherlands) Delivery on Sundays and public holidays is not possible. For special orders or questions, please contact us. Customer service department
The customer cannot claim any rights from the track & trace system offered free of charge to the customer. All delivery dates and times are always under reserve.
The complaints procedure is stated on the Complaints protocol page. In the event of quality complaints, we ask the consumer to show the bouquet to the florist who delivered the bouquet, the address and phone number can be found on the backside of the card or by starting a complaint procedure by filling in the complaint form on our website.
All complaints must be submitted in writing to firstname.lastname@example.org within 14 days of the agreed delivery date.
A & A Artistics BV offers the consumer a vase warranty of 7 (seven) days on delivery.
Any warranty claim will lapse if the goods supplied have been used for other purposes or have been treated in a different way than is normally customary.
Orders can be paid electronically via iDeal, Paypal and credit card.
All texts, photographs, illustrations, graphic material, (trade) names, logos, goods and service marks depicted by A & A Artistics BV are owned or licensed by A & A Artistics BV and are protected by copyright, trademark law and / or any other intellectual property right.
It is not permitted to multiply, forward, distribute or make available (for a fee) to third parties without the express and written permission of A & A Artistics BV.All prices, specifications and dimensions stated on the website or in the order confirmation are subject to typing errors.