Notification

Requirements

Solution

Not delivered, not at home

n/a

Non-home ticket in recipient’s postbox, Recipient can make appointment about delivery/pickup in consultation with the florist

Not delivered, delivery address is correct

Response within 14 days

Deliver, with apology by the florist in the form of a box of chocolate or flowers.

Delivered too late

Response within 7 days

Subsequent delivery of the bouquet with an apology by the florist in the form of a box of chocolate or flowers.

Delivered too early

Response within 7 days

Deliver again on the correct date

Quality not good

Response within 7 days

Return old bouquet / product / photo for examination, redelivered by the florist

Incomplete delivery

Response within 7 days

Subsequent delivery of the missing

Wrong composition/product

Response within 7 days

Exchange bouquet / product