My order status

Order status information

Not Send

We received your order and the after payment the order has been processed in our order-system and is received by the Florist.

The shipment has not jet been send.

Shipped

Your order has been prepared by the Florist for delivery. The order is or will go soon on route with the delivery (wo)man.

Delivered

The order has been delivered on the delivery address or in case of "not at home" with the one of neighbors.

A "Not At home message card"  with further info will be left in the postbox of recipient by the deliveryman.

 
Mijn orderstatus

Delivery times.

Our florists process dozens of orders every day. At busy times, it can sometimes happen that the order statuses are updated by the driver at a later time in the appropriate App.

As a result, it is possible that the actual delivery time was earlier than indicated in our email confirmation.

How is my order processed?

Have you ordered a bouquet of flowers for today? This will be delivered during the day by our local florist, provided you place the order before 13:00. An exception to this are the places on the Wadden Islands. The florist will try as much as possible to make the bouquet you ordered. However, it is possible that not all flowers are in stock and that the bouquet is slightly different.

Have you ordered a bouquet of flowers with a bottle of Champagne, Luxury Chocolate bonbons, Rituals gift set, or one of our other luxury gifts? Then it is possible that the gifts are delivered in a separate shipment.

What time will my bouquet be delivered?

Did you only order a bouquet of flowers? Then it will be delivered by our local florist. Unfortunately, we have no insight into the delivery times of the florist. Do you order in the morning? Then your order will usually be delivered in the afternoon. Delivery to companies usually takes place before 5 p.m. It is also possible that a local florist delivers flowers after 6 pm. Even during busy flower days such as Christmas, Valentine's Day and Mother's Day, it is possible that delivery is made after 6 p.m.

If you have ordered funeral flowers and you have entered a time of the funeral, then the flowers will of course be delivered before the start of the funeral.

What happens if the recipient is not at home?

If the recipient is not at home, an attempt will always be made to deliver the order to neighbors or local residents. The recipient will then receive a Not @Home card in the postbox where the flowers were delivered. In some cases, it is possible that no neighbors are also able to accept the flowers. In that case, the deliverer will take the flowers back and leave a note so that the recipient can contact the florist.

Delivery to hospitals, hotels, campsites, holiday parks.

It is possible to deliver flowers to hospitals, hotels, campsites, etc. When ordering, state the name of the hospital, hotel or campsite in the company name box. Mention as much further delivery information as possible after the name of the recipient, such as room number or house number. If you have flowers delivered for an employee of a hospital or hotel, do we also ask you to mention this in the comments in the order?

Flowers.NL is not responsible for redelivery or refund if the recipient is no longer present at the address you provided.

Correct addressing.

Always ensure correct address and state as much information as possible that is important for correct delivery. Flowers.NL is also not responsible for redelivery of flowers or refunds if the address of the recipient is incorrect. An address is also not correct if the given zip code does not match the street and house number in that place of residence.