Questions about the Ordering and Delivery of flowers.

For deliveries within the Netherlands, orders placed before 1:00 PM (Monday–Saturday) will be delivered the same day! Please note that the Wadden Islands are an exception. For international orders, we offer next-day delivery if placed before 4:30 PM.

Your bouquet is personally hand-delivered by a local florist throughout the Netherlands for a flat fee of €8.95.

Yes, absolutely. The recipient will only see the personal message you write on the card. Your personal details and address are never shared with third parties, including the recipient.

Since flowers are a seasonal product, availability can vary. While we cannot always guarantee the exact flowers pictured—especially for last-minute orders—our experienced florists craft each bouquet on-site to match the color, shape, and style as closely as possible. You can rest assured that your gift will be fresh and beautiful!

Standard deliveries take place between 9:00 AM and 6:00 PM. For business addresses, we ensure delivery between 9:00 AM and 5:00 PM. During peak periods, some residential deliveries might take place in the evening to ensure everyone receives their flowers on time.

Note: During holidays like Mother’s Day or Valentine’s Day, schedules may vary. You can find the latest updates here.

Don’t worry! If the recipient isn’t home, our driver will first try to leave the flowers with a friendly neighbor. If that’s not an option, we’ll bring them back to the shop to keep them fresh. We always leave a note in the mailbox so the recipient knows exactly where their gift is. To keep our delivery routes running smoothly, our drivers are unfortunately unable to call the recipient personally during the route.

You can choose the specific delivery date for your bouquet. Our florists deliver six days a week, Monday through Saturday (excluding public holidays). We also deliver on Sundays during special occasions like Mother’s Day or when Valentine’s Day falls on a Sunday.

Yes! You will receive an order confirmation via email immediately after placing your order. Once payment is successful, a second confirmation will follow. Finally, you’ll receive an email notification once our florist has successfully completed the delivery.

Yes, we do! With the exception of Texel, these deliveries are handled from the mainland via the Island Courier Service. Because this involves transport by boat, same-day delivery is not possible. We kindly ask you to allow one extra day for processing these specific orders.

Ordering is quick and easy in just a few steps! Click here for a step-by-step guide.

Cancellations or changes are possible for Dutch addresses if requested at least 24 hours before the delivery date. Cancellations incur a 20% fee (minimum €10.00). You can change the delivery date or address for free once. For any changes, please reach out via our contact form.

Yes, we keep you informed via email. Once the florist has prepared your order, you'll receive a "Shipped" status update. After delivery, a final "Delivered" notification is sent. If the flowers were left with a neighbor, this will be noted on the card left in the recipient's mailbox. You can learn more about our track and trace system here.

If you want to surprise someone with a unique custom bouquet, you can choose our "Florist's Choice" option. Simply select the price, color, and style, and our professional Fleurop florist will create a custom arrangement based on your preferences.

Business deliveries are made during office hours. For residential addresses, you can specify a preferred time in the 'remarks' field. While we do our best to accommodate these requests, we cannot provide a 100% guarantee. Note: For funeral arrangements, we always guarantee delivery before the start of the ceremony.

At Flowers.NL, we believe in transparency. "Free delivery" usually means the shipping costs are hidden in the price of the bouquet, which often results in fewer flowers for your money. By keeping the delivery fee separate, we ensure you get the full value of the bouquet you paid for—and you don't pay double shipping when ordering multiple items. As Albert Einstein once said: "Sometimes you pay the most for things that are free."

Yes, we do! Please provide as much detail as possible (department, room number, or site number). Note that in these locations, we usually deliver to the reception desk. From there, the internal staff will ensure the flowers reach the recipient. A contact number for the recipient is always very helpful!

Of course! We can contact the recipient to request the delivery address on your behalf. For privacy reasons, we cannot share this address back with you. To place such an order, use our company address (Postal code 6921SB, number 9) as the delivery address and provide the recipient's phone number in the notes.

No, we do not call the recipient before delivery to ensure the surprise is maintained. Furthermore, our drivers often visit up to 30 addresses per hour; calling at every stop would cause significant delays for other customers. If an address is incorrect or no one is home, the driver will return the order to the shop and we will attempt to contact the recipient from there.

We understand you’d love to see the final result! However, to ensure all bouquets are delivered as fresh as possible, our florists cannot currently take individual photos of every order. We are looking into this for the future, but for now, we focus on crafting and delivering your gift on time.