FAQ

Frequently Asked Questions

Find answers about ordering, delivery, payment, products, complaints and flower care.

Ordering & Delivery

Delivery times, delivery days, tracking and addresses.

  • How fast do you deliver?
  • What if the recipient is not at home?
  • Can I track my order?

Payment & Billing

Payment methods, invoices and refunds.

  • Which payment methods are available?
  • When will I receive my refund?
  • Can I order on account?

Complaints & Guarantee

7-day vase guarantee and complaint handling.

  • 7-day vase guarantee
  • Damaged flowers
  • Not delivered or delivered late

Product Information

Bouquets, sizes, availability and packaging.

  • Differences from product photos
  • Flower availability
  • Different bouquet sizes

General Questions

About Flowers.nl, privacy and reliability.

  • Webshop Keurmerk
  • Recognised Fleurop florist
  • Company since 1987

Advice & Flower Care

How to keep flowers fresh for as long as possible.

  • Flower care after delivery
  • Refreshing the water
  • Florist care tips
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