Complaints & Guarantee

Flowers and plants are fresh products and therefore cannot be returned. If there is an issue with the delivery or quality, please contact us via the contact form and we will look for a suitable solution.

Please contact us as soon as possible via the contact form. Include your order number and, if possible, a photo so we can assess the issue quickly.

Please contact us via the contact form and include your order number. Describe the issue and add a photo if possible. We will work with you to find a suitable solution.

We do our best to deliver on the chosen delivery date. On busy days, delivery can occur later in the day. If your order has not been delivered by the end of the delivery day or you are unsure, please contact us via the contact form.

If you have not received a delivery confirmation and the recipient did not receive the flowers, please contact us via the contact form with your order number so we can investigate immediately.

Submit your complaint via the contact form and include your order number. Describe what happened as clearly as possible. If relevant, a photo helps us resolve your request faster.

We aim to handle complaints as quickly as possible. In most cases you will receive a response within a few business days. During busy periods, it may take a little longer, but we will keep you informed.